Privacy Policy

Not Just Coaching - Privacy Notice

Our contact details 

Name: Amanda Craven

Address (Admin): Scalby Rd, Scarborough, YO12 5QL, United Kingdom

Phone Number: +44 07966 524 768

E-mail: amanda@notjustcoaching.com

What type of information we have 

We currently collect and process the following information:

· Personal identifiers, contacts and characteristics (for example, name & contact details, relevant information on lifestyle and medical conditions)

How we get the information and why we have it

The personal information we process is provided to us directly by you for one of the following reasons:

· So that we may respond to your enquiry or book your free telephone consultation.

· In order to have the relevant information to conduct coaching/therapy services.

Under the General Data Protection Regulation (GDPR), the lawful bases we rely on for processing this information are:

· Your consent. You are able to remove your consent at any time. You can do this by contacting Amanda Craven. 

What we do with the information we have

We use the information that you have given us in order to contact you through the relevant channels and provide the necessary coaching services. 

Basic information regarding the coaching programme (eg number of hours, agreed goals, models and approaches used) may be shared with designated individuals within your organisation – where this has been arranged and where relevant – but personally sensitive and confidential information will NOT be shared (see Consent Form for further details). 

How we store your information 

Your information is securely stored on password protected databases. 

We keep personal contact details for 12 months after the end of our contract. We will then dispose of your information by permanently deleting your contact details from our system. 

Session records together with client surname and date of birth are kept in accordance with industry requirements. 

Your data protection rights

Under data protection law, you have rights including:

Your right of access - You have the right to ask us for copies of your personal information. 

Your right to rectification - You have the right to ask us to rectify information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete. 

Your right to erasure - You have the right to ask us to erase your personal information in certain circumstances. 

Your right to restriction of processing - You have the right to ask us to restrict the processing of your information in certain circumstances. 

Your right to object to processing - You have the the right to object to the processing of your personal data in certain circumstances.

Your right to data portability - You have the right to ask that we transfer the information you gave us to another organisation, or to you, in certain circumstances.

You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.

Please contact us at amanda@notjustcoaching.com if you wish to make a request.

How to complain

You can also complain to the ICO if you are unhappy with how we have used your data. 

The ICO’s address: 

Information Commissioner’s Office

Wycliffe House

Water Lane

Wilmslow

Cheshire

SK9 5AF

Helpline number: 0303 123 1113